FREQUENTLY ASKED QUESTIONS

Yes! We ship all across the globe, 24/7. Shipping times may vary, but rest assured your order will be delivered to your country.

For any price matching, you would need to speak with one of our customer service representatives. However, almost all of our products are discounted when purchased in bulk. In any rare cases where our products are not discounted for bulk ordering, please reach out as we may be able to offer discount pricing, but this is on a case-by-case basis.

Typically we are able to ship orders out the next business day. This means if you order on Friday, it will not be shipped out until Monday. From there you can expect to receive your order in 3-7 business days depending on where we are shipping the products too and from.

For the most part, no. Shipping times have been sporadic across the globe, but rest assured you will receive your order in a timely fashion. If the product is in stock on our website, then you can order it and expect it within 3-7 days after processing.

We offer a 30-day return policy on most items. If you wish to return an order you must contact our customer service team. They will respond within 24 hours and provide a printable prepaid shipping label. Once our team obtains the necessary information and we receive notification that the warehouse received your items, and are in re-sellable condition, we will issue a full refund. Please note that shipping fees are non-refundable. More details here

You can track your order and deliveries from your order confirmation email and/or your account. You can change the delivery address for an order until it ships. Once your order has shipped, you can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information. You can also sign up to receive notifications about your order by clicking the link in your confirmation email and signing up. More details on our shipping policy here

For the most part, Yes! However, for more accurate guidance on Coronavirus, please refer to the World Health Organization website.

There are so many ways to help. You can easily donate by visting our donation page which supports the GlobalGiving’s Coronavirus Relief Fund. Other ways you can help include donating to Feeding America, the American Red Cross, and Save the Children.

Sign in to your account or use our order tracker view your past orders. As an added convenience, you can re-order frequently purchased item(s) automatically without the extra steps of entering the item(s) into a shopping cart and entering your account information. Simply click on the “Re-order” link and enter your payment information.

Yes, we offer free shipping on most office and supplies orders over $35 that are shipping to the 48 contiguous U.S. states.

Heavy Items (i.e. patio heaters) may incur shipping charges.

Some residential deliveries via freight may incur an additional freight fee decided by the freight company.

Overnight orders will be delivered in 1-2 business days and second day orders will be delivered in 2-3 business days. Delivery time is based upon item availability and the shipping time for merchandise ordered. (see table below…)

You can always view the exact cost for your shipping by checking out with your item. Note: if you are unsatisfied with the shipping charges, DO NOT hit the “Process Order” button.

Shipping MethodDelivery TimeCost
UPS Ground3 to 7 business daysFree on orders over $35!* Costs for orders under $35 depend on the weight of the item.
UPS Second Day Air2 to 3 business daysCalculated at checkout.
UPS Next Day Air1 to 2 business daysCalculated at checkout.

*Some products (i.e. patio heaters) are not included in this offer.

If there is an inside delivery (ie. carrying heavy furniture up flights of stairs) or shipments to Hawaii, Alaska, Puerto Rico, Virgin Islands APO and FPO, there may be additional charges. If shipping to Hawaii, Alaska, Puerto Rico, Virgin Islands APO or FPO, the order must go Second Day, Next Day Air or US Mail, as Ground shipping is not available.

Items that are notated “Freight Delivery” cannot be shipped via UPS or similar carrier because of their weight or dimensions. In this case, we use a private freight company to ship the item. Free Shipping eligibility is determined by products marked with the free shipping icon. If the product does not display this icon the item(s) will incur freight.

Please note: If the customer is not available upon delivery, freight carrier will attempt to contact customer. If the customer is unable to be reached, merchandise will be returned to warehouse and customer will be responsible for all freight and/or storage fees from the freight carrier. Freight deliveries can take anywhere from 3-10 business days to arrive to customer.

Thinkgreensupplies.com will ship from the warehouse nearest for expedited delivery time. Some residential deliveries via freight may incur an additional freight fee decided by the freight company.

Heavier merchandise may also increase freight fee such as cartons of paper or folders. If your order requires an adjusted freight fee you will be contacted by customer service.

Orders placed Monday through Friday before 4:00 PM EST should process & ship the same day. Orders usually require 24-48 hours processing time before shipping. Next day delivery is available when an order is processed before 4:00 PM EST, when the item is in stock, and when the destination address is in the continental United States.

Yes. International shipping charges are calculated at checkout. Please keep in mind that customs & import fees may occur in addition to any shipping charges noted.

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